Freshstart Removals and Clearance LTD – Terms & Conditions
1. Quote Validity
• This quote is valid for 3 months from the date of issue.
• After this period, a new quote will be required, and pricing may remain the same or increase in line with current costs such as fuel, labour, and material expenses.
2. Key Wait Times
• We understand that delays in receiving keys can happen.
• We offer a 1-hour free waiting period at the new property.
• After the first hour, a charge of £30 per hour will apply.
• Key wait time charges do not apply with the Luxe Move Package.
3. Parking and Permits
• It is the customer’s responsibility to arrange and obtain any required parking or commercial permits prior to the scheduled move or clearance date.
• If this is not arranged and a Penalty Charge Notice (PCN) is issued to Freshstart Removals and Clearance Ltd, the customer will be fully liable for the payment of any such fines and associated costs.
4. Deposit & Booking Confirmation
• A 30% deposit is required to accept this quote and secure your moving date.
• A signed quote and deposit are both required before we can confirm your booking and reserve your date.
• We cannot guarantee your booking without the completed signing process and deposit.
5. Large Items & Selected-Only Items
• This quotation is based on the items you have confirmed with us.
• If any items were not listed, or if details change, we will review this on the day and advise you of any price adjustments if needed.
• Our team will always do their best to accommodate you and ensure your move runs smoothly.
• By signing these terms and conditions, you confirm that the items listed in this quote are accurate and complete to the best of your knowledge.
6. Final Payment
• The remaining balance must be paid on the day of the move, before completion of the job.
7. VAT Information
• Freshstart Removals and Clearance LTD is VAT registered.
• All prices quoted are exclusive of VAT unless stated otherwise.
• VAT will be applied at the current HMRC rate and clearly shown on your invoice.
8. Cancellations & Refunds
• Deposits are non-refundable if the move is cancelled within 7 days of the scheduled date.
• If cancellation occurs earlier than this, we may offer a refund or transfer the deposit to a new date, subject to availability.
9. Customer Responsibilities
• All items should be packed and ready for loading unless we have agreed to provide a packing service.
• Fragile or high-value items must be clearly marked and brought to our team’s attention on the day of the move.
By accepting this quote and paying the deposit, you confirm that you have read and agreed to these terms and conditions.
If you have any questions or need further clarification, please feel free to contact us.
